Refund Policy
Our commitment to customer satisfaction and refund procedures
Overview
At WingSnob, we are committed to providing our customers with the highest quality food and exceptional service. We understand that sometimes issues may arise with your order, and we want to ensure that you have a clear understanding of our refund policy.
Our Customer Satisfaction Guarantee
Your satisfaction is our priority. If you are not completely satisfied with your WingSnob order, we are here to make it right. This policy outlines the conditions and procedures for requesting refunds to ensure a fair and transparent process for all our customers.
We strive to resolve all issues quickly and fairly while maintaining the high standards that WingSnob customers expect. Please read this policy carefully to understand your rights and our procedures.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions:
Timeframe Requirements
- Refund requests must be submitted within 24 hours of order delivery
- For delivery issues, contact us within 2 hours of scheduled delivery time
- Late refund requests may be reviewed on a case-by-case basis
Valid Refund Conditions
- Food quality issues (cold, incorrect preparation, spoiled ingredients)
- Incorrect order delivered (wrong items, missing items worth over $5)
- Significant delivery delays (over 30 minutes past estimated time)
- Order never delivered due to our error
- Damaged or contaminated food upon delivery
- Allergic reaction due to undisclosed ingredients
Required Documentation
- Valid order confirmation number or receipt
- Photo evidence of quality issues (when applicable)
- Detailed description of the problem
- Contact information for follow-up
Non-Refundable Items
Certain items and situations are not eligible for refunds under this policy:
- Personal taste preferences or dissatisfaction with flavor
- Orders placed incorrectly by the customer
- Dietary restrictions not communicated during ordering
- Minor missing items worth less than $5 (credit issued instead)
- Delivery delays due to weather, traffic, or circumstances beyond our control
- Orders consumed in full before reporting issues
- Gift cards and promotional credits
- Delivery fees when food quality meets standards
- Orders canceled after preparation has begun
- Special occasion orders canceled within 4 hours of delivery
Important Note
While these items are typically non-refundable, we may still work with you to find a satisfactory solution, such as store credit or a replacement order for future visits.
Refund Request Process
Follow these steps to request a refund for your WingSnob order:
Contact Customer Service
Call us at +1 206-283-3313 or email [email protected] within 24 hours of delivery. Have your order number ready.
Provide Order Details
Share your order confirmation number, delivery address, and detailed description of the issue.
Submit Documentation
Send photos of the issue (if applicable) and any other requested documentation via email or our app.
Review Process
Our team will review your request within 2-4 business hours and contact you with a resolution.
Resolution Confirmation
Once approved, you'll receive confirmation of your refund method and expected processing time.
Refund Processing
Your refund will be processed according to our refund methods and timeframes outlined below.
Refund Methods & Timeframes
Approved refunds will be processed using the following methods and timeframes:
Original Payment Method
- Credit/Debit Cards: 3-5 business days to appear on your statement
- PayPal: 1-3 business days to your PayPal account
- Digital Wallets (Apple Pay, Google Pay): 1-3 business days
- Cash Orders: Store credit issued immediately, cash refund within 1-2 business days
Alternative Refund Options
- WingSnob Store Credit: Issued immediately, valid for 12 months
- Replacement Order: Scheduled at your convenience, same value as original order
- Partial Credit: For partial order issues, credited immediately to your account
Processing Times
While we initiate refunds immediately upon approval, the time it takes to appear in your account depends on your financial institution. If you don't see your refund after the stated timeframe, please contact your bank or card issuer first, then reach out to us if needed.
Exchanges vs. Refunds
In many cases, we offer exchanges as an alternative to refunds, which can be more convenient for our customers:
When We Recommend Exchanges
- Incorrect order items (we'll provide correct items at no charge)
- Minor quality issues that can be remedied with fresh preparation
- Missing items from your order
- Temperature issues that occurred during delivery
Exchange Benefits
- Faster resolution - no waiting for refund processing
- Priority delivery for replacement orders
- Additional 10% credit for future orders as an apology
- Option to modify your replacement order if desired
Customer Choice
You always have the option to choose between an exchange or refund when both are available. Our customer service team will explain all available options and help you decide what works best for your situation.
Damaged or Defective Items
Special procedures apply to orders that arrive damaged, contaminated, or with quality defects:
Immediate Action Required
- Do not consume damaged or questionable food items
- Take photos of the damaged items and packaging
- Contact us immediately at +1 206-283-3313
- Keep all packaging and unconsumed food until resolution
Expedited Processing
- Health and safety issues receive immediate priority
- Full refund or replacement offered within 1 hour
- No documentation required beyond photos
- Express delivery for replacement orders
Quality Assurance
- We investigate all quality issues to prevent recurrence
- Additional training provided to team members when needed
- Follow-up contact to ensure your replacement order meets standards
- Loyalty rewards added to your account as an apology
Health & Safety Priority
Your health and safety are our top concerns. Any suspected food safety issues will be addressed immediately with full refunds, medical assistance if needed, and thorough investigation of our preparation processes.
Contact Information for Refund Requests
Our customer service team is ready to help resolve any issues with your WingSnob order. We're committed to responding quickly and finding the best solution for your situation.
Customer Service Hours
- Monday - Friday: 9:00 AM - 9:00 PM PT
- Saturday - Sunday: 10:00 AM - 8:00 PM PT
- Holidays: 11:00 AM - 6:00 PM PT
Response Times
- Phone calls: Immediate assistance during business hours
- Email requests: Response within 2-4 hours during business hours
- Emergency issues: Immediate response 24/7
- Follow-up: Resolution confirmation within 24 hours
Get Help Now
Contact our customer service team for refund requests
Emergency Contact
For urgent food safety concerns or severe allergic reactions, call us immediately at +1 206-283-3313. If it's a medical emergency, call 911 first, then contact us so we can assist with any information needed and ensure the issue is resolved.